Terms of Service

Booking

The completion of our service contract by the Client and an agreed upon deposit of the agreed upon price is required to complete the booking process.

 

Contracted services

Includes all services described in invoice and order confirmation. Any additional services/products requested by the client incurred by vendor will be billed directly to client at cost. All services contracted cannot be deducted, but additional services can be added.

For your convenience, payments to Vendor can be made through HoneyBook.

 

Provided Documentation

All documentation created and provided to client is owned and copy written by Vendor and cannot be used or given to any other 3rd party.

 

Access to Location

The vendor will require access to the installation location at least three hours prior to the scheduled event start date. 

 

Delays

The vendor will arrive to the venue as specified by the Client. We cannot be held responsible for delays or incomplete decorations if not granted a reasonable amount of time to complete decor services as described

 

Materials 

All materials are guaranteed to be professional quality and as specified by the manufacture. If a supplier discontinues a product or is not able to fulfill the original order, the Vendor reserves the right to make any last minute changes with materials that are comparable in like and quality.

 

Decor Equipment 

All re-usable non balloon equipment, including but not limited to: lighting, poles, fabric, stands, etc. are the property of the Vendor and must remain onsite for pickup at specified time and date. The client is responsible for damages due to theft, vandalism, misplacement, or transportation to return to the Vendor. The client will be billed for the replacement or repair of any equipment that is damaged, misplaced, or stolen from the venue. 

 

Liability

It is understood that Vendor is only liable for services completed and provided by Vendor and cannot be held liable for the services of other contracted vendors. It is understood that in no event shall Vendor be liable for consequential damages of any kind.

 

Cancellation Policy

A non-refundable session retainer is required to book and hold the date for your event, and serves as a cancellation fee. If cancellation occurs, the fee can be credited towards a future event rescheduled up to one year from the original event date. 

 

Responsibility

Vendor is not responsible for Acts Of God, Natural Disasters, an Act Of Government such as A Declaration of National or Local Emergency, or Other Incidents Not within the control of the Vendor, i.e. accident, death in the family, illness, pregnancy, or sudden tragic circumstance. In such a situation, Vendor. will obtain, upon approval of the client, a qualified professional replacement to fulfill Vendor’s obligations under the contract, at no additional charge to the client.

 

Weather

The vendor is not responsible should weather conditions not allow for the decoration services as described in this agreement. This includes, but is not limited to high winds, rain, or extreme heat. 

 

Outdoor Events

Due to the nature of balloons, we cannot guarantee that they will remain in perfect condition and intact when used outdoors. There will be no refunds or discounts for loss, breakage, or failure to produce due to factors outside of our control. 

 

Contracted Vendor and Payments

Any rentals and/or subcontracted vendors contracted on behalf of client will be paid in full to Vendor directly at requested deadline. Proper notice will be provided per cost.

 

Damage or Loss of Accessories

Client agrees to exercise all due care in caring for, and preserving the property of Vendor. Clients shall remain responsible for all loss or damage to rentals, up to and including actual replacement value for each missing or damaged item per cost.

 

Equipment Pickup or Return

If the agreement has been made for the Client to return rented items or props to the Vendor, then the must do so within one week of the event date. Once the materials have been left at the venue by the Vendor, the Client is responsible for returning the equipment in the same condition in which they were delivered. If the equipment is returned damaged, the client will pay for the cost of replacement up to If the client does not return the equipment within the designated period, the client will be delivered an invoice for the item at the following rates:

Balloon Hoop: $100

Pampas Grass: $100

Column Stand: $20 

Arch Stand: $125 

 

Video and Photography

It is agreed that the Vendor has the right to use all photos of the event for advertising and promotional purposes on websites, portfolio, social media, brochures, and other purposes as deemed appropriate by the Vendor. It is the client's responsibility to notify the Vendor in writing about any photos or videos that they do not want to be published. 

 

Payment Schedule and Method

For your convenience, payments can be made online via HoneyBook.com using a valid credit card. 

50% initial retainer due upon completion of the signed agreement for services. Remaining balance is due one weeks before event date,   .

 

Attorney

If legal action is necessary to enforce the terms of this contract the prevailing party shall be entitled to reasonable attorney fees in additional to any other remedies to which that party might be legally entitled.

 

Appropriate Conduct/ Safe Working Environment: 

The Client(s) expressly agree(s) to take best efforts to provide Vendor and Vendor’s staff with safe and appropriate working conditions. In the event of circumstances deemed by either Vendor or a bystander to present a threat or implied threat of injury or harm to Vendor staff or equipment, the Vendor reserves the right to cancel all services remaining under this Agreement and leave the event.